Choosing the right contractor when you convert to natural gas heat or upgrade your heating system will help you enjoy all of the value natural gas offers. Selecting a qualified, reputable contractor is very important. This guide will help you ask the right questions.
- Look for a contractor who has an established business.
- Ask if the contractor services the equipment, in addition to installing it.
- Does the contractor offer 24-hour emergency service?
- Ask about the training installers and service technicians receive, and the experience of the people who will install your equipment.
- Make sure your contractor is licensed, bonded and insured.
- Your contractor should be professional, prompt and courteous.
- Ask the contractor for references from former customers, and be sure to check them.
- Ask your contractor to do a heat loss analysis by measuring your home to determine the appropriate furnace size.
- Your contractor should be able to tell you if your heat delivery system is in good working order and adequate for your heating needs.
- A good contractor can tell you how effectively your home is weatherized.
- Quality equipment should provide years of dependable service and will be backed by the manufacturer's and/or contractor's warranty.
- Obtain a written proposal that clearly outlines the work to be done and the agreed price.
- Read the contract and ask questions about any points you do not understand.
- Ask how long you have to cancel the contract, and what the costs or penalties are for doing so.
If you have any questions, call New Jersey Natural Gas at 1-800-221-0051 or e-mail us at conversions@njng.com.

