Customer Center

Help balance your home energy bills by joining our FREE Budget Plan. It's the best way to plan for your natural gas energy needs. You pay your estimated yearly natural gas costs in 12 equal payments. You'll know what your payment will be every month.

• Enrolling is easy - Login to My Account Information to enroll online or pay the "Budget Option" amount listed on the lower right side of your bill along with any other non-gas charges by the due date. You will automatically be enrolled with that bill. NOTE: In order to be elibile for the Budget Plan, the balance on your NJNG bill must be current. Any past due balances must pe paid in full before you can enroll.
• Calculating your budget - We will estimate your natural gas usage by averaging the usage at your address from last year. We then divide your calculated annual cost into 12 equal monthly payments.
• Budgets end in July - Our budget period is from August to July. At the end of the budget period, we calculate your total usage and compare it to the total amount of budget payments made to date. We then either credit your account or bill you for the balance due. Your budget is then re-calculated and automatically renews for the next budget plan year. You can enroll in the Budget Plan at any time. However, if you do so in the middle of the budget period, you will not have made 12 months of payments. To compensate for that missed time, your budget option may increase in November, December and January to ensure that when you join, the forecasted payments reflect your energy use.
• Mid-Year Budget Review - A budget review may occur in January or February due to changes in natural gas prices, as well as changes in usage and weather patterns during the winter months. As a result, you may notice an adjusted budget amount on your February or March bill. The new budget amount will approximate the amounts needed each month to cover your natural gas costs for the remainder of the budget period.
• If you miss payments - To remain on the Budget Plan, you must pay your budget amount and other non-gas charges by the due date every month. If you miss more than two consecutive payments, you will automatically be taken off the budget. In order to go back on the budget, the total amount of your actual balance must be paid in full. Once your account is current, you can again pay the budget amount with the following bill by the due date indicated and rejoin the Budget Plan.

• Paying more or less than the budget amount - The budget billing option only anticipates receiving exact budget payments along with any other non-gas charges. Paying more or less than the exact budget payment amount creates incorrect budget information. If you have paid a different amount, please contact our office so a correction can be made to your budget records.

As an added convenience, Budget Plan customers can also take advantage of ZipCheck. This FREE service automatically deducts your monthly NJNG bill payment electronically from your checking or savings account.