Is there a fee for using the credit/debit card option?
Online Resources charges a fee for the COLLECTpay Direct service. Residential customers pay a $5.95 convenience fee per transaction. The fee for commercial accounts is $5.95 or 3.2 percent, whichever is greater. The fee is paid directly to Princeton eCom and New Jersey Natural Gas does not receive any portion of the fee.
Which credit cards can I use to pay my NJNG bill?
You can use a major credit/debit card to pay your NJNG bill online or by phone using COLLECTpay Direct. For residential customers, Visa, Master Card and Discover Card are accepted. For commercial customers, Master Card is accepted. To use this service, you will need your most recent NJNG bill and your credit/debit card information.
Who do I contact to verify my credit/debit card payment was received or to dispute a charge on my card?
If you have any questions or concerns regarding your credit/debit card payment, please e-mail NJNG at customerservice@njng.com. You can also contact our customer service department at 1-800-221-0051, Monday through Friday, 7:30 a.m. to 8 p.m. If calling from out-of-state, dial 732-938-7977.
When will my credit/debit card payment be credited to my NJNG account?
Credit/debit card payments entered by 4:30 p.m. will be processed on the same business day. Payments entered after 4:30 p.m. will be processed the next business day. If you make your payment when the office is closed, your transaction will be processed on the following business day.
How do I know my credit/debit card payment was accepted?
You will receive a confirmation number once your payment has been completed.
What is Express Pay Online?
Express Pay Online enables you to pay your current New Jersey Natural Gas (NJNG) bill electronically via a secure Internet connection using your checking account. To use this service, you are not required to register -- just click “Express Pay Online” and enter the requested information. You will need your NJNG account number, name as it appears on your NJNG bill, and your banking information. Payments will be credited to your NJNG account within two business days. A small convenience fee will be applied to each transaction for this service.
Is there a fee for Express Pay Online?
Yes. There is a 70-cent convenience fee per transaction for this service. There will be a $10 charge added to your account for each payment returned by the bank for insufficient funds, payment stopped or if you revoke the authorization of the payment.
Do I need to pay the full amount due on my bill when using Express Pay Online?
No. You can enter any amount higher than the minimum amount, which is $5.00.
Is my meter read on time for billing?
You can click on My Account Information at My Account Services to check what date your meter is scheduled to be read.
After I submit my read, can I find out the amount my bill will be?
Not immediately. If this is a regular on-cycle bill, it will be processed and mailed to you on your next scheduled billing date. If this is a corrected bill, the account will re-bill and the new bill will be mailed to you within two business days.
Why didn’t you use my meter read?
If we didn’t use your meter read, one of the following conditions occurred:
-- The meter read was submitted too early. Please refer to your meter read schedule.
-- The meter read was submitted too late. Your account already went to billing.
-- It was an inaccurate meter read.
-- NJNG read your meter after you submitted your meter read. An NJNG meter read supercedes a customer read.
What if I have multiple meters at the property?
You need to enter each meter read individually. Please verify the NJNG meter number prior to entering your meter read.
Where do I find my meter number?
Most residential meter numbers can be found on the front of the meter and are six digits long.
Why am I not always able to request a rebill when I submit my meter read online?
The rebill option is only available up to 10 days after your bill has been sent.
What is My Account Information?
My Account Information is a free, online account information service for New Jersey Natural Gas customers. You may register for the latest information on your account including:
-- Current balance
-- Billing and usage history
-- Date last payment was received
-- Date next bill is due
-- Mailing address and phone number
-- Meter information and next scheduled meter read.You can also request a copy of a bill, submit your meter read, and make a Deferred Payment Agreement in My Account Information.
Getting started is easy! All you need is a recent copy of your New Jersey Natural Gas bill. The registration page will prompt you to enter your account name and account number exactly as they appear on your bill. You will also be asked to choose a password and a password hint, just in case you forget your password the next time you login.
Please note: If you have multiple accounts you will need to register each account separately, using a separate password for each account.
Click here to register.
For more information on selecting and changing a password, visit Help.
What if I forget my password for My Account Information?
If you forget your password, select “Forgot Your Password?” from the My Account Information login page. The password hint that you chose when you registered will be displayed.
If you still cannot remember your password, send us an e-mail with your New Jersey Natural Gas account number and account name exactly as they appear on your bill, along with the e-mail address that you provided when you registered.
This information will be used to authenticate your identity. If the information matches we will e-mail your password within two business days.
If you did not register your e-mail address, the password will be sent by U.S. Mail to the mailing address on your account within two business days.
Is my account information in My Account Information secure?
Your online security is very important to us. My Account Information uses state-of-the-art software and hardware including firewalls, encryption and authentication procedures to protect your information. Additionally, this service utilizes a VeriSign digital certificate providing 128-bit SSL encryption that further protects against data abduction. For more information, view our privacy statement.
If I purchase my natural gas from a supplier other than New Jersey Natural Gas, what information will appear on My Account Information?
Only charges billed by New Jersey Natural will appear on your account information. If you are currently a transportation customer who is billed by another supplier for both delivery and gas charges, your billing and meter information will not appear in My Account Information. We recommend contacting your supplier directly for payment information.
What if my mailing address, name, phone number, or other information is incorrect on My Account Information?
E-mail customerservice@njng.com with the correct information. Please be sure to include your name and account number.
What is the difference between an actual read and a calculated read?
When meters are not read, New Jersey Natural Gas calculates the gas you have used based on the history of your account and the degree-days from the National Weather Service. At the next actual meter reading, when a trained New Jersey Natural Gas representative reads your meter, we automatically adjust for any difference between your calculated and actual usage.
Why do I have gaps in my billing history?
There may have been periods of time where you were not billed for service or that you were being billed for service by a third-party natural gas supplier.
Why is my NJNG Budget Bill amount different from my Last Bill Amount?
You are purchasing your gas from a third-party supplier. The Last Bill Amount represents the amount charged by the supplier. The NJNG Budget Bill Amount represents the amount you would be charged by New Jersey Natural Gas.
What if I have multiple accounts when using My Account Information?
My Account Information requires a separate password for each account.
What if there is more than one meter on my account when using My Account Information?
Information for multiple meters under the same account is conveniently available on My Account Information. After viewing the information that appears on the first meter, click on the “Next Meter” button to see information on other meters.
What if I have more than one service address when using My Account Information?
All of your service addresses are listed when you login to My Account Information. Simply select the service address you wish to view.
Why doesn’t the page display when I hit a button in My Account Information?
To view the page, turn off your pop-up blocker function if it’s enabled or minimize your current Web page window.
Why does My Account Information lock up or stop working?
As a security measure, My Account Information closes when it has been inactive for more than 15 minutes. You must exit and re-enter the Web site.
What is a Deferred Payment Agreement (DPA)?
A DPA is a payment arrangement which allows you to pay off your total balance in monthly increments.
Why can't I schedule my order online?
Make sure you properly entered your New Jersey Natural Gas account number. If you are still not able to schedule an online order, your service may already be turned on, or there may be a billing issue. Please contact Customer Services at 1-800-221-0051 to speak with a customer service representative.
Why do you need my mailing address?
You must provide a proper mailing address in order to receive your New Jersey Natural Gas bill or refund check, whichever applies.
I am attempting to enter my mailing address but your system will not accept it. Why?
Your mailing address must comply with the United States Postal Service delivery standards. Please check that any abbreviations and numbers (house number, zip code, etc.) are correct, and everything is spelled properly.
I am new to NJNG's service territory. Am I able to schedule my turn on online?
Only those customers who have a New JerseyNatural Gas account number are able to schedule their order online. If you are a new resident to our service territory, please contact Customer Services at 1-800-221-0051 to speak with a customer service representative.
Why do the other utilities have to be on before my natural gas service can be turned on?
When our technicians turn on your natural gas, they want to be sure your appliances are running safely. Having your electricity and water turned on will enable your appliances, including your water heater, to run.
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