contact usFAQssite mapprivacy statementWhat is E-Bill?
E-Bill, or Electronic Bill Presentment and Payment, is the online version of your monthly NJNG bill. Each month you will receive an e-mail from NJNG notifying you that your E-Bill is ready to be viewed online. This e-mail will include a link that will take you directly to My Account. Simply sign in to view your current bill and pay it online if you wish.
Why is NJNG offering E-Bill?
In NJNG's ongoing commitment to conserve energy, preserve our environment and reduce our carbon footprint, we are pleased to offer our customers a paperless way to receive their monthly NJNG bills and inserts. E-Bill also makes it more convenient for our customers to view and pay their NJNG bill anytime from anyplace where there is Internet access.
How do I sign up for E-Bill?
It's easy. Just register on My Account. You will need your NJNG bill to register for the first time. If you are already a registered My Account user, you simply login by entering your username and password.
Once you are in My Account, your personal account information will appear. Click on the "Register for E-Bill" button and follow the instructions located on the E-Bill home page.
How will I know if I've been approved for E-Bill?
After you have enrolled, NJNG will send a confirmation e-mail stating that your enrollment has been successfully processed and verifying your email address. With your next billing cycle, you will receive an e-mail notifying you that your NJNG bill is ready to view. After that e-mail is received, you will have the ability to view and pay your E-Bills.
Will I still receive a paper bill through the mail?
After you have received the E-Bill confirmation e-mail, you will no longer receive paper bills.
Please note: When you enroll in E-Bill you should receive an e-mail every billing cycle around the same date each month. If you do not receive your E-Bill, it is possible it may have been blocked by your spam filter. If you do not receive a monthly E-Bill, please contact NJNG at 800-221-0051 immediately to avoid receiving a disconnect notice for non-payment. Disconnect notices are required to be sent by e-mail and paper.
Is there a cost associated with registering for E-Bill?
E-Bill is a free service offered to NJNG customers. There are no fees associated with E-Bill and you also save on postage by registering your checking or savings account with E-Bill.
Please note: You must click on the "View/Pay E-Bill" button and pay your NJNG bill there in order to avoid any payment fees.
What if my e-mail address changes?
Login to My Account and click on "Update Profile" located in the top right corner of the page to update your e-mail address.
Please note: NJNG will need to have your most current e-mail address available to ensure successful delivery of E-Bill.
I enrolled in E-Bill through my bank's online site. Can I still view my bill on NJNG's Web site?
If you wish to view and/or pay your NJNG E-Bill on our Web site you will still need to register through My Account even though you have already registered through your bank's site.
How are payments made?
- You can pay your E-Bill online at My Account by clicking on the "View/Pay E-Bill" button and having your bill amount deducted from your checking or savings account at no fee.
- Also, payments may still be made by credit card and by checking or savings without signing into E-Bill. For these payments, login to My Account and click on the "Pay Bill (Credit or Debit Card, or Checking)" buttons. Fee applies.
What happens if I move?
If you move, you will have to register your new NJNG account number in My Account. If you wish to receive your NJNG bills at your bank's Web site, you will need to re-enroll with your new NJNG account number there as well.
How can I discontinue E-Bill?
You can cancel E-Bill by simply visiting My Account, and clicking on the "Review E-Bill" tab. Once you have accessed E-Bill, click on the "No" tab located to the right of your NJNG account. From there, click on the "Submit" tab at the bottom of the page. You will no longer receive E-Bills once you have completed these steps. Paper bills will be sent with your next billing cycle.
Is there a fee for using the credit/debit card option?
Online Resources charges a fee for the COLLECTpay Direct service. Residential customers pay a $5.95 fee per transaction. The fee for commercial accounts is $5.95 or 3.2 percent, whichever is greater. The fee is paid directly to Online Resources and New Jersey Natural Gas does not receive any portion of the fee.
Which credit cards can I use to pay my NJNG bill?
You can use a major credit/debit card to pay your NJNG bill online or by phone using COLLECTpay Direct. For residential customers, Visa, Master Card and Discover Card are accepted. For commercial customers, Master Card is accepted. To use this service, you will need your most recent NJNG bill and your credit/debit card information.
Who do I contact to verify my credit/debit card payment was received or to dispute a charge on my card?
If you have any questions or concerns regarding your credit/debit card payment, please e-mail NJNG at customerservice@njng.com. You can also contact our customer service department at 800-221-0051, Monday through Friday, 7:30 a.m. to 8 p.m. If calling from out-of-state, dial 732-938-7977.
When will my credit/debit card payment be credited to my NJNG account?
Credit/debit card payments entered by 4:30 p.m. will be processed on the same business day. Payments entered after 4:30 p.m. will be processed the next business day. If you make your payment when the office is closed, your transaction will be processed on the following business day.
How do I know my credit/debit card payment was accepted?
You will receive a confirmation number once your payment has been completed.
What is Express Pay Online?
Express Pay Online enables you to pay your current New Jersey Natural Gas (NJNG) bill electronically via a secure Internet connection using your checking account. To use this service, you are not required to register -- just click “Express Pay Online” and enter the requested information. You will need your NJNG account number, name as it appears on your NJNG bill, and your banking information. Payments will be credited to your NJNG account within two business days. A small convenience fee will be applied to each transaction for this service.
Is there a fee for Express Pay Online?
Yes. There is a 70-cent fee per transaction for this service. There will be a $10 charge added to your account for each payment returned by the bank for insufficient funds, payment stopped or if you revoke the authorization of the payment.
Do I need to pay the full amount due on my bill when using Express Pay Online?
No. You can enter any amount higher than the minimum amount, which is $5.00.
Is my meter read on time for billing?
You can visit My Account to check what date your meter is scheduled to be read.
After I submit my read, can I find out the amount my bill will be?
Not immediately. If this is a regular on-cycle bill, it will be processed and mailed to you on your next scheduled billing date. If this is a corrected bill, the account will re-bill and the new bill will be mailed to you within two business days.
Why didn’t you use my meter read?
If we didn’t use your meter read, one of the following conditions occurred:
-- The meter read was submitted too early. Please refer to your meter read schedule.
-- The meter read was submitted too late. Your account already went to billing.
-- It was an inaccurate meter read.
-- NJNG read your meter after you submitted your meter read. An NJNG meter read supercedes a customer read.
Where do I find my meter number?
Most residential meter numbers can be found on the front of the meter and are six digits long.
Why am I not always able to request a rebill when I submit my meter read online?
The rebill option is only available up to 10 days after your bill has been sent.
What is My Account?
My Account is a free, online account information service for New Jersey Natural Gas customers. You can view the latest information on your account including:
-- Current balance
-- Billing and usage history
-- Date last payment was received
-- Date next bill is due
-- Mailing address and phone number
-- Meter information and next scheduled meter read.You can also request a copy of a bill, submit your meter read, schedule a turn off or seasonal turn on, or make a Deferred Payment Agreement in My Account.
Getting started is easy! All you need is a recent copy of your New Jersey Natural Gas bill. The registration page will prompt you to enter your account name and account number exactly as they appear on your bill. You will also be asked to choose an account name (i.e.-"home", "business"), as well as a password and answers to three security questions, just in case you forget your password the next time you login.
Please note: If you have multiple accounts you will need to register each account separately, using a separate password for each account.
Click here to register.
For more information on selecting and changing a password, visit Help.
What if I forget my password for My Account?
If you forget your password, from the login screen, select “Forgot Your Password?”. You will be prompted to enter your user name, and then answer a security question that was given upon registration. If the information you enter matches our records, your password will be sent to you via e-mail.
If you still cannot remember your password, send us an e-mail with your New Jersey Natural Gas account number and account name exactly as they appear on your bill, along with the e-mail address that you provided when you registered.
This information will be used to authenticate your identity. If the information matches we will e-mail your password within two business days.
If you did not register your e-mail address, the password will be sent by U.S. Mail to the mailing address on your account within two business days.
Is my account information in My Account secure?
Your online security is very important to us. My Account uses state-of-the-art software and hardware including firewalls, encryption and authentication procedures to protect your information. Additionally, this service utilizes a VeriSign digital certificate providing 128-bit SSL encryption that further protects against data abduction. For more information, view our privacy statement.
If I purchase my natural gas from a supplier other than New Jersey Natural Gas, what information will appear on My Account?
Only charges billed by New Jersey Natural will appear on your account information. If you are currently a transportation customer who is billed by another supplier for both delivery and gas charges, your billing and meter information will not appear in My Account. We recommend contacting your supplier directly for payment information.
What if my mailing address, name, phone number or other information is incorrect on My Account?
E-mail customerservice@njng.com with the correct information. Please be sure to include your name and account number.
What is the difference between an actual read and a calculated read?
When meters are not read, New Jersey Natural Gas calculates the gas you have used based on the history of your account and the degree-days from the National Weather Service. At the next actual meter reading, when a trained New Jersey Natural Gas representative reads your meter, we automatically adjust for any difference between your calculated and actual usage.
Why do I have gaps in my billing history?
There may have been periods of time where you were not billed for service or that you were being billed for service by a third-party natural gas supplier.
Why is my NJNG Budget Bill amount different from my Last Bill Amount?
You are purchasing your gas from a third-party supplier. The Last Bill Amount represents the amount charged by the supplier. The NJNG Budget Bill Amount represents the amount you would be charged by New Jersey Natural Gas.
What if there is more than one meter on my account when using My Account?
Information for multiple meters under the same account is conveniently available on My Account. After viewing the information that appears on the first meter, click on the “Next Meter” button to see information on other meters.
What if I have more than one service address when using My Account?
All of your service addresses are listed when you login to My Account. Simply select the service address you wish to view.
Why doesn’t the page display when I hit a button in My Account?
To view the page, turn off your pop-up blocker function or minimize your current Web page window.
What is a Deferred Payment Agreement (DPA)?
A DPA is a payment arrangement which allows you to pay off your total balance in monthly increments.
Why can't I schedule my order online?
Make sure you properly entered your New Jersey Natural Gas account number. If you are still not able to schedule an online order, your service may already be turned on, or there may be a billing issue. Please contact Customer Services at 800-221-0051 to speak with a customer service representative.
Why do you need my mailing address?
You must provide a proper mailing address in order to receive your New Jersey Natural Gas bill or refund check, whichever applies.
I am attempting to enter my mailing address but your system will not accept it. Why?
Your mailing address must comply with the United States Postal Service delivery standards. Please check that any abbreviations and numbers (house number, zip code, etc.) are correct, and everything is spelled properly.
I am new to NJNG's service territory. Am I able to schedule my turn on online?
Only those customers who have a New JerseyNatural Gas account number are able to schedule their order online. If you are a new resident to our service territory, please contact Customer Services at 800-221-0051 to speak with a customer service representative.
Why do the other utilities have to be on before my natural gas service can be turned on?
When our technicians turn on your natural gas, they want to be sure your appliances are running safely. Having your electricity and water turned on will enable your appliances, including your water heater, to run.
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