My Account Services

System Requirements for My Account Information

You will need a computer with a Pentium 133MHz Processor or faster and the following minimum software requirements to use My Account Information:

Microsoft Internet Explorer

• Version 5.5 or higher
• Windows 95, 98, 2000, XP
• Make sure pop-up blocker settings allow pop-ups from this site.

Security
For information about security features on our site, please view our Privacy Statement.

Privacy
New Jersey Natural Gas does not disclose personal information to third parties. Please view our Privacy Statement.

Using My Account Information
Please review these tips when logging into your account:

• First time users – You will need to register for this service. To register, all you need is a recent copy of your New Jersey Natural Gas bill. You will be prompted to enter your account number and account name exactly as they appear on your bill and to create a password. You will also create a password hint in the event that you forget your password the next time you login.
• Registered users – To login to your account, enter your account number exactly as it appears on your bill and the password that you created when you registered.
• Choosing a password – Choose a word that is easy to remember and impossible for others to guess. Your password must be a minimum of five characters and no greater than 10 characters. Select only numbers or letters.
• Changing a password – To change your password, login to My Account Information and select “Change E-Mail Address or Password.” Simply follow the instructions.
• Forgetting a password – From the login screen, select “Forgot Your Password.” The password hint that you chose when you registered will be displayed.

If you still cannot remember your password, send us an E-Mail with your New Jersey Natural Gas account number and account name exactly as they appear on your bill, along with the E-Mail address with which you registered.

This information will be used to authenticate your identity. If the information matches, we will E-Mail your password within two business days.

If you did not register your E-Mail address, the password will be sent by U.S. Mail to the mailing address on your account within two business days.

If you have any questions about this Web site, or need further assistance, please contact us. We will make every attempt to respond within two business days.