Annually, NJNG reviews all General Service Small (GSS) commercial customers' accounts to determine if their usage is greater than 5,000 therms annually. If the customer’s usage is greater than 5,000 therms annually, the account is assigned to the General Service Large (GSL) service rate classification. In conjunction with this annual review, all customers who are under the GSL service classification, or are being moved to that classification, have their Highest Monthly Average Daily (HMAD) level calculated and/or reviewed. The HMAD represents the highest usage a customer could have in one day, and it is determined by using the highest usage between two actual meter reads.
Billing Information for Hurricane-Affected Customers
Shortly after the storm, to ensure the safety of our customers and their property, natural gas service was turned off at some businesses and we suspended all billing to the affected customers. Once we have determined that natural gas is safely available to the premise, the regular billing process will resume.
In some cases, this means that customers will receive a multiple-month bill for service and usage, in addition to any other charges and/or previous balance. We sincerely apologize for any inconvenience this may cause. It is important to note you will not be billed for any natural gas that you did not use; and if you need to make payment arrangements, our Customer Service Representatives are eager to help (see our toll free number below).
You can pay your bill online or make a deferred payment arrangement now at My Account; registration is required if you are not already a registered user. Other payment options are available. Or, if you prefer, you can call Customer Services Department at 800-221-0051 (follow prompts 3, 3), where one of our representatives can further assist you. Please have your account number ready.
GSL commercial customers who use more than 5,000 therms annually are billed under the monthly Basic Gas Supply Service (BGSS) pricing. The monthly BGSS price is based on the New York Mercantile Exchange (NYMEX) monthly market settlement price. This applies to commercial customers who have not chosen a third-party supplier. The price for the natural gas commodity is passed on directly to customers with no profit included for NJNG.