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My Home :: Billing and Pricing Information

My Home

Billing and Pricing Information

Relief is approaching – in more ways than one!


The temperatures fluctuated during May, but the warmer days drove the month’s average temperature upwards. For the first time in 2014, temperatures were above normal; it was 32 percent warmer than last year and 28 percent warmer than normal.

The recent shift in weather provides a relief from the high heating bills, which were created by a colder-than-normal winter. However, if you are still having difficulty paying your NJNG bill, we are here to help. Visit My Account or call us to make payment arrangements. If calling, dial 800-221-0051, and when prompted for the reason you are calling, say “Make a payment arrangement.”


Additionally, NJNG submitted its annual Basic Gas Supply Service and Conservation Incentive Program filing with the New Jersey Board of Public Utilities. Approval would result in a decrease to the typical residential heating customer’s bill by 4.3 percent. More information can be found at within our June 2 press release


You may also be eligible for energy assistance or home energy improvement programs that are available to help qualified households better manage their energy costs. The programs are implemented through state-designated agencies throughout New Jersey and each may have different eligibility criteria. A list of Federal, state and NJNG-sponsored energy assistance and home energy improvement programs can be found on our Payment Assistance page.

If you have additional questions regarding assistance, you can e-mail us at  

Components of Your Bill 

NJNG residential customers receive a monthly bill that includes the cost of the natural gas used, referred to as basic gas supply service, the delivery of the natural gas and a customer charge. You will receive an actual bill any month your meter is read and a calculated bill any month your meter is not read. All calculated bills are based on the past usage history of your account. If you move into a recently built house or apartment with no usage history, we estimate the bill based upon the number and size of your appliances.

Basic Gas Supply Service (BGSS)
This is the cost of the natural gas used by residential customers. NJNG’s purchase price is directly passed on to our customers; NJNG does not make a profit on the sale of natural gas. For residential customers considering a third-party supplier, this price represents the "price to compare."

Delivery Charge (DEL)
This fee is for the delivery of natural gas and the maintenance of the distribution system. It also includes approved price adjustments related to balancing natural gas deliveries with consumption, normalizing weather variances and funding societal benefits programs, such as environmental improvements and New Jersey's Clean Energy Program.

Customer Charge
This fee covers a portion of the costs to connect and maintain an account on NJNG’s system, such as the service line to your home, the meter, meter reading and billing. 

Approved Prices
All prices are regulated and approved by the New Jersey Board of Public Utilities.

Residential Prices

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