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Manage My Account :: Customer Services :: My Account Help

Manage My Account

Customer Services

My Account Help

Using My Account
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Please review these tips when logging into your account:

  • First time users - You will need to register for this service. To register, all you need is a recent copy of your NJNG bill. You will be prompted to enter your account number and account name exactly as they appear on your NJNG bill and to create an account name (i.e., home, business). You will be asked to create a user name and password when you register. You will also be prompted to create answers to three security questions in the event that you forget your password the next time you login.
  • Registered users - To login to your account, enter your user name and the password that you created when you registered.
  • Choosing a password - Your password must be 6-12 characters. Select one that is easy to remember and impossible for others to guess.
  • Changing a password - To change your password, login to My Account and select "My Profile > Change Password." Simply follow the instructions.
  • Forgetting a user name - From the login screen, select "Forgot User Name." Enter your NJNG account number and the e-mail address with which you registered. If the information you enter matches our records, your user name will be sent to you via e-mail.
  • Forgetting a password - From the login screen, select "Forgot Password." You will be prompted to enter your user name and then answer a security question that you provided when you registered. If the information you enter matches our records, your password will be sent to you via e-mail.

If you still cannot remember your password, send us an e-mail with your NJNG account number and account name exactly as they appear on your bill, along with the e-mail address with which you registered.

This information will be used to authenticate your identity. If the information matches, we will e-mail your password within two business days.

If you have any questions about this Web site, or need further assistance, please contact us. We will make every attempt to respond within two business days.

Security
For information about security features on our site, please view our Privacy Statement.

Privacy
NJNG does not disclose personal information to third parties. Please view our Privacy Statement.

 
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