Contact Us

If you smell natural gas or have a natural gas emergency, immediately call our 24-hour hotline at 800-GAS-LEAK (800-427-5325). If you are calling from out of state, dial 800-221-0051.

Contact Us Via E-Mail

We'd like to hear from you. Please let us know what's on your mind so we can better assist you.

Customer Service and Billing Inquiries: 800-221-0051

Out of state: 800-221-0051

Customers with hearing or speech impairments, dial 711 to contact the Telecommunications Relay Service (TRS).

Call Before You Dig: (free markout of utility lines) 811 or 800-272-1000

Theft of Service: (report tampering of natural gas lines and meters) 800-631-6041

Customer Action Helpline: 800-425-1109

Call In Your Meter Read: 800-221-0051

Employment Information Line: 732-938-1000

Business Offices:

Our customer service representatives are available to assist you by phone Monday through Friday, 6 a.m. to 10 p.m., and Saturday and Sunday, 6 a.m. to 6 p.m.

Walk-In Payment Centers

Following the CDC’s guidance on social distancing due to COVID-19, and as a precautionary measure for the safety of our employees and customers, our payment centers are closed. Customers who pay their bills at one of these locations are encouraged to use other payment options:

Online (bill payment): www.njng.com
By phone: 800-221-0051
Traditional mail: New Jersey Natural Gas Co.
PO Box 11743, Newark, NJ 07101-4743

• A secure drop box located at an NJNG payment facility

1415 Wyckoff Road, Wall, NJ
Directions & Map

633 Lake Avenue, Asbury Park, NJ
Directions & Map

Lakewood Industrial Park
775 Vassar Avenue, Lakewood, NJ
Directions & Map

Roundhill Corporate Center
201 Roundhill Drive, Rockaway, NJ
Directions & Map

While customers are strongly encouraged to use the above payment methods, customers may pay in cash at a Western Union® location that offers Quick Collect®. (Western Union charges a $1.50 fee per transaction.)

And during this challenging time, NJNG will suspend service disconnections until further notice.