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Customer Service

Contact Us

STOP! If you smell natural gas or have a natural gas emergency, immediately call our 24-hour hotline at 800-GAS-LEAK (800-427-5325) from a safe location. If you are calling from out of state, dial 800-221-0051.

Our emails are not monitored 24/7. Contacting us by email will delay our response to your natural gas emergency. 


We’d like to hear from you.

Please email us to let us know what’s on your mind, so we can better assist you.

Customer Service and Billing Inquiries: 

Our customer service representatives are available to assist you by phone Monday through Friday, 6 a.m. to 10 p.m., and Saturday and Sunday, 6 a.m. to 6 p.m.

Customer Service: 800-221-0051 

Customers with hearing or speech impairments: dial 711 to contact the Telecommunications Relay Service (TRS)

Call Before You Dig (free markout of utility lines): 811 or 800-272-1000

Report Theft of Service or tampering of natural gas lines and meters:  800-631-6041

Consumer Action Helpline:  800-425-1109

Call in Your Meter Read:  800-221-0051 

Employment Information Line:  732-938-1000


Business Offices

Our Business Offices are open, and we look forward to assisting you. There you can make a payment, get account information, schedule a payment arrangement and learn about energy assistance. (A secure drop box also is located at each of NJNG’s payment facilities.) 


1415 Wyckoff Road, Wall, NJ

633 Lake Avenue, Asbury Park, NJ

Lakewood Industrial Park
775 Vassar Avenue, Lakewood, NJ

Roundhill Corporate Center
201 Roundhill Drive, Rockaway, NJ