Contact Us

If you smell natural gas or have a natural gas emergency, immediately call our 24-hour hotline at 800-GAS-LEAK (800-427-5325). If you are calling from out of state, dial 800-221-0051.

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We'd like to hear from you. Please let us know what's on your mind so we can better assist you.

Customer Service and Billing Inquiries: 800-221-0051

Out of state: 800-221-0051
TTY/TDD users: 800-223-0024

Call Before You Dig: (free markout of utility lines) 811 or 800-272-1000

Theft of Service: (report tampering of natural gas lines and meters) 800-631-6041

Customer Action Helpline: 800-425-1109

Call In Your Meter Read: 800-221-0051

Employment Information Line: 732-938-1000

Business Offices:

Our customer service representatives are available to assist you by phone Monday through Friday, 6 a.m. to 10 p.m., and Saturday and Sunday, 6 a.m. to 6 p.m.

Following the CDC’s guidance on social distancing due to COVID-19, and as a precautionary measure for the safety of our employees and customers, we are closing our payment centers.

Customers who pay their bills at one of these locations are encouraged to use other payment options:

Online bill payment at My Account
Over the phone by calling 800-221-0051
Traditional mail by sending their payment to New Jersey Natural Gas Co., PO Box 11743, Newark, NJ 07101-4743
A secure drop box located at NJNG’s payment facilities

1415 Wyckoff Road, Wall, NJ
Directions & Map

633 Lake Avenue, Asbury Park, NJ
Directions & Map

Lakewood Industrial Park
775 Vassar Avenue, Lakewood, NJ
Directions & Map

Roundhill Corporate Center
201 Roundhill Drive, Rockaway, NJ
Directions & Map

While customers are strongly encouraged to use the above payment methods, customers may independently verify if participating Western Union® locations that offer Quick Collect® are still available to accept cash payments.

And during this challenging time, NJNG will suspend service disconnections until further notice.