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Start Service

To set up a new NJNG account and turn on natural gas service, please contact us at 800-221-0051 (and say, “Turn on Service,” when prompted) at least 10 business days before your move-in date. Our team is available to assist you Monday through Friday, 6 a.m. to 10 p.m., and Saturday and Sunday, 6 a.m. to 6 p.m.

Appointments are scheduled in the order they are received; we will do our best to accommodate your request.

If natural gas service is off at the location in question, we will need access to your home. For safety reasons, our trained technician must turn on and light all natural gas appliances connected to the natural gas lines inside your home to ensure natural gas is properly flowing to your equipment and there are no leaks. Note someone over the age of 18 must be available to provide our employee entry.

Steps to Start Service for a list of steps that MUST take place BEFORE we arrive to turn on your service. (Click here for details in Spanish.)

A security deposit is required for new NJNG customers or those who have not previously maintained a satisfactory payment history with us.* First-time residential customers can provide a credit reference from their former natural gas or electric utility to waive the required deposit. Acceptable utility credit references must be from within the past year and show an on-time payment history. A security deposit is required for first-time commercial customers. Former NJNG customers must satisfy any outstanding balance before service can be activated.

A $15 "account opening" charge will appear on your first bill after the natural gas service is turned on. Each month your bill will include a customer charge for service-related costs, such as bill processing and customer service, even if no actual natural gas is used. Note commercial accounts may have additional associated fees.

*The New Jersey Board of Public Utilities has determined for the 12-month period beginning January 1, 2023, the simple interest rate of 1.40% shall be applied to customer deposits received or held by New Jersey public utilities.