POST HURRICANE SANDY – FREQUENTLY ASKED QUESTIONS
As our customers continue to deal with the aftermath of Hurricane Sandy, we want to make sure we address any questions or concerns you may have. So, we have developed a list of frequently asked questions for you to refer to. We will continue to update this list to better address your concerns.
I Have Questions Regarding Demolition and Re-establishing Service
I want to demolish my home. What am I required to do? Please contact our customer services department at 800-221-0051.
My home will be demolished. Is there a charge to remove the natural gas lines? No, NJNG will not charge for the removal of the natural gas lines due to storm-related demolition. However, you may receive a bill for any natural gas usage charges incurred prior to the demolition. Please note that there may be fees (street opening permits, etc) assessed by your township.
My home was affected by Sandy. Will there be a charge to retire or re-establish my natural gas service? There will not be a fee to retire or renew your service if you are still the homeowner. However, there may be fees (street opening permits, etc) assessed by your township.
How can I re-establish natural gas service after I have rebuilt my home? When you are ready to rebuild, please contact us at 800-221-0051.
I am a new homeowner or contractor and recently purchased a home in a Sandy-affected area. Will there be a charge to retire or re-establish natural gas service? There will be a charge for the retirement or restoration of the service line. Cost will vary and an estimate provided prior to beginning the work.
Why can’t my contractor request to have my service retired? For security purposes, the customer of record is required to contact us. You may grant your contractor to act on your behalf by completing and returning the Work Request for Demolition form to us.
Click here to access the form or send an e-mail to email@example.com with your name, address, account number and request. Please indicate in your e-mail your preferred method for receiving the form.
How long will it take to have my service restored? It will take approximately three to four weeks to have your natural gas service restored.
I requested to have my service retired. However, due to delays, I would like my service restored. Is there a cost to have the service re-established? And, when ready for demolition, is there an additional cost? There will be a cost to have natural gas service re-established and/or retired.
What should I do if I am not sure my service line has been restored? Please send an e-mail to firstname.lastname@example.org with your inquiry or contact our customer services department at 800-221-0051.
My service is restored but my meter is off at the Customer Gas Valve (CGV). Will NJNG turn on my meter? Please contact a plumber who can turn natural gas service on from the meter to your home.
I Have Questions About My Account
I have to move into a different residence as a result of the storm, will I need a new NJNG account? Yes, please call 800-221-0051 and explain your situation to the Customer Services Representative who will set up your account and we will waive the security deposit.
How can I re-establish natural gas service if I decide to rebuild my home? When you are ready to rebuild, please contact us at 800-221-0051.
I had to move from my residence because natural gas was turned off. I had a security deposit on my account and/or credit balance. When can I expect this money back? We will begin to process any refunds resulting from deposits or credits that exist after we final bill the account. We anticipate mailing any refund within a week.
I Have Questions About Billing
I’m on the Budget Plan and I have a credit. I am not moving back in for some time. Will I receive my credit back? Yes, call 800-221-0051 to inquire about a refund.
My service has been retired (or my house has been demolished). Am I going to receive a bill? If we retired the service, your account will become inactive. A final bill will result, including any previously unpaid charges. The bill will then be forwarded to the address provided.
I Have General Questions
What is a “qualified technician?" A qualified technician is a contractor, such as an HVAC contractor, who is a registered home improvement contractor or a licensed plumbing contractor authorized to service natural gas equipment and appliances. For your convenience, click here for a list of HVAC contractors.
I Have Questions About New Service
I need to have new natural gas service run or relocated due to a rebuild, who should I contact? Please call 732-905-4375.
I was scheduled to have new natural gas service installed in the near future, when can I expect this to happen? Please call 732-905-4375.
I Have Questions About Winterizing My Home
Should I winterize my pipes to prevent them from freezing since it may be a long time before the restorations have been made? Yes, you should winterize your home. Click here for information on winterizing your home.
If you live in the affected areas from Bay Head to Seaside or Long Beach Island, you should winterize your home. If access is not permitted, please contact your licensed plumber or HVAC contractor and the local township will make an effort to work with them for access so that your home can be winterized.