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FAQs :: Energy Choice


Energy Choice

  • Who can participate in New Jersey Natural Gas' Energy Choice Program? 

    • All New Jersey Natural Gas residential, commercial and industrial customers are eligible to participate in our Energy Choice Program.
  • Why is New Jersey Natural Gas offering supplier choice services? 

    • New Jersey Natural Gas believes that customers may benefit from additional choices as a result of energy deregulation. New Jersey Natural Gas believes that competition is good for everyone. Providing real choices will increase value for the customer resulting in greater customer satisfaction.
  • Are third party natural gas suppliers regulated? 

    • Although natural gas suppliers are not regulated, the New Jersey Board of Public Utilities (BPU) requires all natural gas suppliers who conduct business in the state of New Jersey be licensed by the BPU. In addition, New Jersey Natural Gas sets financial and performance criteria for natural gas suppliers. Only licensed suppliers who meet this criteria are eligible to serve New Jersey Natural Gas customers. See a list of eligible suppliers.

  • Will I save money by participating in Energy Choice? 

    • It depends. Suppliers purchase natural gas from a number of different sources with different pricing structures. Some suppliers may offer attractive pricing options or other incentives. Choosing another supplier may result in savings. You should investigate the options offered to determine what savings, if any, you would realize. New Jersey Natural Gas does not guarantee that a transportation customer will save money.
  • Can New Jersey Natural Gas match a supplier's offer? 

    • Because the New Jersey Board of Public Utilities (BPU) regulates the prices for all New Jersey Natural Gas customers, we are not permitted to set our own natural gas prices to match a supplier's offer. Supplier prices are not regulated by the BPU.
  • Will I be charged a fee to switch to a third-party supplier? 

    • No. There is no fee charged to customers by New Jersey Natural Gas to switch to a supplier.
  • What is an HMAD (Highest Monthly Average Daily)?  

    • The HMAD represents the highest daily usage a customer could have in one month.
  • How is the Highest Monthly Average Daily (HMAD) calculated?  

    • The HMAD is determined using the highest usage between two actual reads. The actual usage is reduced by the base load usage to determine the heat load usage. The heat load usage is divided by the number of degree days in the period to determine the use per degree day. The use per degree day is multiplied by the highest month's degree days and added to the monthly base load to determine the highest monthly usage. The highest monthly usage divided by the number of days in the month to determine the HMAD.
  • What if my supplier doesn't deliver my gas? 

    • New Jersey Natural Gas will serve as a backup supplier in the event your suppier fails to deliver an adequate supply of natural gas. If this situation occurs, the supplier will be assessed costly penalties.
  • If I buy my gas from another supplier, who do I call in case of a natural gas emergency or an outage? 

    • Whether you choose to buy your natural gas from New Jersey Natural Gas or from another supplier, you are still a New Jersey Natural Gas customer. We will continue to respond to your safety calls, read your meter and maintain the gas delivery system leading to your home.
  • Who should I call if I have a billing question? 

    • That would depend on who is doing the billing, the supplier or the utility. Check the contract with your new natural gas supplier for the billing arrangement. Generally, if your question is about a meter read, you should contact the utility because the utility reads your natural gas meter. If you have questions about the price for your natural gas, you should contact the supplier.
  • If I am on the budget plan and I decide to choose another natural gas supplier, can I remain on the budget plan? 

    • You need to check with your supplier to see if a budget option is available.
  • Can a supplier enroll me without my consent? 

    • Currently, New Jersey legislation requires written or electronic signature to enroll or switch.
  • What is an electronic signature? 

    • An "electronic signature" is an electronic sound, symbol or process, attached to or logically associated with a contract or other record, and executed or adopted by a person with the intent to sign the record. Examples of electronic signatures:

      - recording of voice
      - accepting an agreement on the Internet
      - call-back verification by an independent party

  • What can I do if I'm not happy with my supplier? 

    • Check your contract with your supplier for the cancellation process, terms, fees and conditions. You are required to give at least two months notice to New Jersey Natural Gas and your supplier.
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