Skip to ContentSkip to Main Site NavigationSkip to Site Left NavigationSkip to Site Utility NavigationSkip to Site Quick LinksSkip to Site SearchSkip to Company Navigation
Print-Friendly Page

Utility Scam Alert

Stay Alert — Don’t Fall for a Scam

New Jersey Natural Gas (NJNG) reminds customers to be aware of criminals posing as NJNG representatives via phone, e-mail and in-person and using different tactics to trick you into giving them your money and personal information. Don’t be a victim. Spot the signs of a potential scam. 

Know Your Scammer 

Scammers can be very convincing and may:

  • Impersonate NJNG representatives threatening to turn off your service unless immediate payment is made.
  • Spoof customers by falsifying the number on the caller ID, making it appear the call is from NJNG.
  • Send “phishing” e-mails that appear to come from NJNG, asking you to share personal information.

Spot a Utility Scam with these Warning Signs

  • Pressure to make a payment right away or have your service turned off
  • An incoming call from, or returning a call to, a suspicious number not belonging to NJNG
  • Requests for personal information as well as prepaid cards and wire transfers to pay your bill

NJNG sends written notices via mail, and will attempt to work with our customers to find payment solutions. We may make a courtesy call via our automated phone system, or send a field representative to your premises, as a last opportunity to collect the outstanding balance before your service is disconnected. Our representatives will never demand your social security number, bank information or credit card number, nor will they require a wire transfer or prepaid debit card to bring your account current.

Protect Yourself from a Utility Scam

If you doubt the legitimacy of someone claiming to be an NJNG representative, do not engage with the individual. Take action.

  • Hang up the phone or immediately close the door.
  • Don’t let anyone in your home unless you have a scheduled appointment.
  • Never give out your personal or banking information.
  • Don’t trust anyone pressuring you for immediate payment.

NJNG employees and contractors working on our behalf always carry official company photo ID. Additionally, NJNG employees drive commercial vehicles clearly marked with our company name and logo.

If you have any doubt about someone claiming to represent NJNG, call our Customer Service department at 800-221-0051 and ask to speak with a supervisor to verify the representative’s authenticity, or call the local police.





 
Close
Search
Close