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Utility Scam Alert

Stay Alert — Don’t Fall for a Scam

NJNG reminds customers to be aware of scammers posing as NJNG representatives via phone, email and in person and using different tactics to trick you into giving them your money and personal information. Don’t be a victim. Spot the signs of a potential scam. 

Know Your Scammer 

Scammers can be very convincing and may:

  • Impersonate NJNG representatives threatening to turn off your service unless immediate payment is made
  • Spoof customers by falsifying the number on the caller ID, making it appear the call is from NJNG
  • Send “phishing” emails that appear to come from NJNG, asking you to share personal information
  • Trick customers into thinking they are eligible for a credit card; NJNG does not offer credit cards

Spot a Utility Scam with these Warning Signs

  • Pressure to make a payment right away or have your service turned off (If NJNG comes to your home to disconnect your service or collect payment, our representatives will have company-issued identification, which you can verify by calling 800-221-0051.)
  • An incoming call from, or returning a call to, a suspicious number not belonging to NJNG
  • Requests for personal information as well as prepaid cards and wire transfers to pay your bill
  • Requests for personal information via phone or online to open up a 0% interest credit card

NJNG sends written notices via mail, and will attempt to work with our customers to find payment solutions. We may make a courtesy call via our automated phone system, or send a field representative to your premises, as a last opportunity to collect the outstanding balance before your service is disconnected. (If NJNG comes to your home, our representatives will have company-issued identification, which you can verify by calling 800-221-0051.)

Our representatives will never demand your social security number, bank information or credit card number, nor will they require a wire transfer or prepaid debit card to bring your account current. Further, NJNG does not have a credit card offer, and will never solicit products or services via phone.

Protect Yourself from a Utility Scam

If you doubt the legitimacy of someone claiming to be an NJNG representative, do not engage with the individual. Take action.

  • Hang up the phone or immediately close the door.
  • Don’t let anyone in your home unless you have a scheduled appointment.
  • Never give out your personal or banking information.
  • Don’t trust anyone pressuring you for immediate payment.

NJNG employees and contractors working on our behalf always carry official company photo ID. Additionally, NJNG employees drive commercial vehicles clearly marked with our company name and logo.

If you have any doubt about someone claiming to represent NJNG, call our Customer Service department at 800-221-0051 and ask to speak with a supervisor to verify the representative’s authenticity or call the local police.