Utility Scam Alert
Stay Alert — Don’t Fall for a Scam
NJNG reminds customers, vendors, and suppliers to be aware of scammers posing as NJNG representatives via phone, email, and in person, and using different tactics to trick you into giving them your money and personal information. Don’t be a victim. Spot the signs of a potential utility bill scam.
Attention Customers
- Impersonate NJNG representatives threatening to turn off your service unless immediate payment is made
- Spoof customers by disguising an email address, sender name, phone number, caller ID or a website URL to make it appear to come from NJNG
- Send “phishing” emails or text messages that appear to come from NJNG, asking you to share personal information
- Trick customers into thinking they are eligible for a credit card; NJNG does not offer credit cards
- Use artificial intelligence to mimic voices with convincing accuracy, making scam calls sound realistic
- Pressure to make an immediate payment by claiming you have a past-due bill and threatening to turn off service or even saying you overpaid and must share banking information for a refund. (If NJNG comes to your home to disconnect your service or collect payment, our representatives will have company-issued identification, which you can verify by calling 800-221-0051.)
- An incoming call from, or returning a call to, a suspicious number not belonging to NJNG
- Requests for personal information as well as prepaid cards and wire transfers to pay your bill
- Requests for personal information via phone or online to open up a 0% interest credit card
- Emails from fraudulent sources. Emails from NJNG are sent from @njng.com or @4you.njng.com. Always check the sender's address to verify this information
NJNG sends written notices via mail, and will attempt to work with our customers to find payment solutions. We may make a courtesy call via our automated phone system, or send a field representative to your premises, as a last opportunity to collect the outstanding balance before your service is disconnected. (If NJNG comes to your home, our representatives will have company-issued identification, which you can verify by calling 800-221-0051.)
Our representatives will never demand your social security number, bank information or credit card number, nor will they require a wire transfer or prepaid debit card to bring your account current. Further, NJNG does not have a credit card offer, and will never solicit products or services via phone.
If you doubt the legitimacy of someone claiming to be an NJNG representative, do not engage with the individual. Take action.
- Don’t click on anything in an unsolicited email or text message
- Hang up the phone or immediately close the door
- Never open/download an email attachment if you doubt the legitimacy of the sender
- Don’t let anyone in your home unless you have a scheduled appointment.
- Never give out your personal or banking information.
- Don’t trust anyone pressuring you for immediate payment.
NJNG employees and contractors working on our behalf always carry official company photo ID. Additionally, NJNG employees drive commercial vehicles clearly marked with our company name and logo.
If you have any doubt about someone claiming to represent NJNG, call our Customer Service department at 800-221-0051 (don’t use the number the potential scammer is providing) and ask to speak with a supervisor to verify the representative’s authenticity or call the local police.
What is slamming? A “slamming” scam is when you're told you have been "switched" to another energy supplier without your authorization. Use precaution and do not to share your NJNG account number or natural gas bill with anyone unless you are intending to switch energy providers.
Attention Suppliers and Vendors
Protect your business against fraud - We have become aware of attempts to fraudulently impersonate New Jersey Resources Corporation (“NJR”), NJR Clean Energy Ventures Corporation (“NJRCEV”), and/or New Jersey Natural Gas Company (“NJNG”) by creating email addresses designed to confuse the recipient into believing the emails originated from NJR, NJRCEV, or NJNG. We are also aware that such schemes often involve creating impersonation websites using a company’s name and likeness. If you are a supplier or vendor receiving a request or order from someone claiming to be from NJR or any of its subsidiaries, please call our Procurement Department at 732-938-1000 to confirm the request is valid. We can all help prevent natural gas bill scams.