Raising, Demolition, Service Disconnection and Restoration
Please contact our Customer Services department at 800-221-0051.
For security purposes, the customer of record is required to contact us. You may grant your contractor to act on your behalf by completing and returning the Work Request for Contractor Designation form to us.
Access the form or send an email to customerservice@njng.com with your name, address, account number and request. Please indicate in your email your preferred method for receiving the form.
There will be a cost to have your natural gas service disconnected and/or re-established.
You may also receive a bill for any natural gas usage charges incurred prior to the demolition/raising. And, there may be fees (street opening permits, etc.) assessed by your township.
There will be a cost to have your natural gas service re-established and/or disconnected.
To disconnect a customer’s natural gas service requires a road opening permit and utility markout. As a result, in most instances, it takes approximately three to four weeks to have your natural gas service disconnected.
Please contact us at 800-221-0051 once you know the date your house is scheduled to be raised, or use our form.
Re-establishing a customer’s natural gas service requires setting up an account, acquiring a road opening permit, conducting utility markouts and scheduling the work. As a result, in most instances, it takes approximately six weeks to have your natural gas service re-established.
There will be a charge for the disconnection or restoration of the service line. The cost will vary. NJNG will provide a contract with these costs prior to the start of the work.
Please send an email to customerservice@njng.com with your inquiry or contact our Customer Services department at 800-221-0051.
Please contact a plumber who can turn your natural gas service on from the meter to your home.