Question 1

I want to demolish or raise my home. What am I required to do?

Accepted Answer

Please contact our Customer Services department at 800-221-0051.

Question 2

Why can’t my contractor request to have my natural gas service disconnected?

Accepted Answer

For security purposes, the customer of record is required to contact us. You may grant your contractor to act on your behalf by completing and returning the Work Request for Contractor Designation form to us.

Access the form or send an email to CustomerCare@njng.com (residential customers) OR BusinessCare@njng.com (commercial customers)with your name, address, account number and request. Please indicate in your email your preferred method for receiving the form.

Question 3

My home will be demolished/raised. Will there be a charge to disconnect or re-establish my natural gas service?

Accepted Answer

There will be a cost to have your natural gas service disconnected and/or re-established.

You may also receive a bill for any natural gas usage charges incurred prior to the demolition/raising. And, there may be fees (street opening permits, etc.) assessed by your township.

Question 4

My natural gas service was disconnected at my request. However, due to delays, I would like my service re-established. Is there a fee to have the service re-established? And, when ready for demolition/raising, is there an additional charge?

Accepted Answer

There will be a cost to have your natural gas service re-established and/or disconnected.

Question 5

How long will it take to have my natural gas service disconnected?

Accepted Answer

To disconnect a customer’s natural gas service requires a road opening permit and utility markout. As a result, in most instances, it takes approximately three to four weeks to have your natural gas service disconnected.

Question 6

How can I re-establish natural gas service after my building is demolished?

Accepted Answer

Please contact us at 800-221-0051 when your pilings or foundation are complete, or use our form.

Question 7

How can I re-establish natural gas service when my building is being raised?

Accepted Answer

Please contact us at 800-221-0051 once you know the date your house is scheduled to be raised, or use our form.

Question 8

How long will it take to have my natural gas service re-established?

Accepted Answer

Re-establishing a customer’s natural gas service requires setting up an account, acquiring a road opening permit, conducting utility markouts and scheduling the work. As a result, in most instances, it takes approximately six weeks to have your natural gas service re-established.

Question 9

I am a new homeowner or contractor and recently purchased a home in a Sandy-affected area. Will there be a charge to disconnect or re-establish natural gas service?

Accepted Answer

There will be a charge for the disconnection or restoration of the service line. The cost will vary. NJNG will provide a contract with these costs prior to the start of the work.

Question 10

What should I do if I am not sure my natural gas service line has been re-established?

Accepted Answer

Please send an email to customerservice@njng.com with your inquiry or contact our Customer Services department at 800-221-0051.

Question 11

My natural gas service is re-established, but my meter is off at the Customer Gas Valve. Will NJNG turn on my meter?

Accepted Answer

Please contact a plumber who can turn your natural gas service on from the meter to your home.

Raising, Demolition, Service Disconnection and Restoration