Your Rights as an Energy Consumer
New Jersey Energy Choice protects the rights of energy consumers through its many laws and consumer protection features. These include laws related to switching your energy account without your consent, rules regarding service, and an array of consumer rights. Additionally, all energy suppliers must be licensed by the New Jersey Board of Public Utilities (BPU).
No Switching Without Your Consent
You are protected by strong "anti-slamming" laws that don’t allow you to be switched to another supplier without your consent. Any supplier violating this law is subject to losing its license. If you feel you have been slammed or have a question about a supplier's license, contact the BPU at 800-624-0241. If you are calling the BPU from out of state, dial 973-648-2350.
In case of an emergency, such as a gas leak or an outage, you will still receive emergency service from your local distributor (your gas utility) even if another company supplies your energy. New Jersey Natural Gas customers should always call 800-GAS-LEAK for suspected leaks.
The BPU has established the following customer rights regarding supplier choice:
1. You have the right to be told, both in advertising and in contracts, the price per therm over the term of the contract, projected savings and the period of time for which the price is valid.
2. If your supplier does not offer a fixed price, you have the right to receive price comparisons between the supplier's price and the price to compare/basic gas supply charge.
3. Your contract must include a complete list of fees, including contract termination penalties, late fees and interest charges, including the amount and circumstances for which they can be imposed.
4. Your contract must explicitly show prices for services other than natural gas supply and must identify those prices separately.
5. You may not be charged a fee to switch to or from a new supplier.
6. You cannot be denied natural gas service because of your race, color, national origin, age, gender, religion, source of income, receipt of public benefits, family status, sexual preference or geographic location within the service territory of a natural gas distribution company.
7. If a deposit is required, the money must be held in escrow and you must receive a receipt.
8. You have the right to choose a new supplier, at any time, subject to your contract terms. Business customers who return to basic gas supply service may be prohibited under certain conditions from switching again for a 1-year period; residential customers are not subject to the 1-year minimum.
9. Your Natural Gas Distributor must confirm, in writing, your decision to choose a new supplier. As a residential customer, you have 14 days to notify your Natural Gas Distributor that you have changed your mind.
10. You can’t have your supplier changed without your express consent either in writing or through Internet enrollment. Slamming is prohibited by law.
11. If you are slammed, you must pay only what you would have paid had your natural gas service not been switched without authorization.
12. You have the right to call upon the BPU to investigate your complaints or inquiries. Your service may not be terminated for nonpayment of disputed charges during a BPU investigation.
13. You must receive written notice at least 30 days in advance that a supplier intends to terminate your service and be told, as part of your contract, the circumstances under which your service can be terminated.
14. If you are receiving natural gas and electric supply from a single supplier, failure to make payment for one cannot result in termination of the other, unless your contract explicitly permits it.
15. You have the right to terminate your contract with 48 hours notice to your supplier if you move to the territory of a different Natural Gas Distributor.
16. You have the right to have your personal or business records kept confidential by the supplier and by your Natural Gas Distributor unless you give consent to have them disclosed, except in relation to government aggregation programs pursuant to N.J.S.A. 48:3-49 et seq.
17. You have the right to have your personal or business records kept confidential by the supplier and by your electric distribution company or natural gas distributor unless you give written or electronic consent to have them disclosed, except in relation to government aggregation programs pursuant to N.J.S.A 48:3-49 et seq.
If you have any questions about your rights as a customer, please call our Customer Inquiry number at 800-221-0051 or the BPU at 800-624-0241. If you are calling the BPU from out of state, dial 973-648-2350.
Additional NJNG Safeguards
A natural gas supplier will need your New Jersey Natural Gas (NJNG) account number to enroll you. They may also request your gas usage history from us. A supplier may also ask you for your usage code. This code can be found in the lower right-hand corner of the mailing address window on your NJNG bill. It is an indicator of your average annual usage. A list of usage codes is available on the natural gas rate calculator.
Ask for I.D.
For your protection, we suggest that you ask anyone who comes to your door for photo identification. All NJNG representatives have photo identification. You may contact other distributors directly for more information about their identification policy.