Your Natural Gas Bill
Good News: Lower Bills This Winter
Here’s some good news as we head into the winter: lower rates are now in effect, bringing relief when you typically use more energy to keep your home warm. Thanks to our natural gas supply strategy, incentive programs and proactive planning, the typical NJNG household is expected to see an average savings of 9% on your natural gas bills this year — these savings have been approved by the New Jersey Board of Public Utilities (BPU) and are in place as of October 1.
That adds up to real savings — an annual bill reduction of $158 dollars for the average residential customer.
Moving forward, NJNG will continue to prioritize affordability for our customers, while also staying focused on what matters most — maintaining our system to provide you with safe, reliable service. That balanced approach was put forward by NJNG in two filings to the BPU in June.
The first filing provides immediate bill relief ahead of the higher usage winter season — the 9% reduction you’ll see in your bills with your natural gas usage starting October 1. The second filing began a rate-recovery process for critical investments we’ve made in our system that support the safety and reliability you count on. That filing remains under review by the BPU and is not expected to take effect before March 2027.
Once all filings are settled, we anticipate customer rates will remain nearly flat compared to where rates were in June 2026. Click here for more information on these filings.
See below for more information about what makes up the total cost of your natural gas bill and important resources to help manage your natural gas bills, including bill payment assistance, payment plans and energy-efficiency programs to help reduce your energy usage.
About Your Bill
For residential customers, your bill has two main parts: the Delivery Charge and Basic Gas Supply Service Charge. Both are reviewed and approved by the New Jersey Board of Public Utilities following comprehensive and publicly available filings that detail the drivers of these costs. You can find the Basic Gas Supply price per therm and the Delivery Charge in the Bill Calculation box on your NJNG bill. You can also watch this video: How to Read Your Bill.
Your billing period is typically 26 to 34 days. Here’s what you pay for:
What does the Basic Gas Supply Charge on my bill cover?
The Basic Gas Supply (BGS) Charge is the cost of the natural gas you use. It’s updated annually based on supply, demand and weather. NJNG does not profit from the price of natural gas; we charge you the same price we pay without any markup.
What does the Delivery Charge on my bill cover?
The Delivery (DEL) Charge helps NJNG recover investments needed to provide safe, reliable service. It covers:
- Upgrades to the pipeline network that delivers natural gas throughout NJNG's service area and to your home or business.
- Routine and emergency work to prevent and repair natural gas leaks.
- State-mandated energy-efficiency, clean-energy, emission-reduction and customer-assistance programs.
- Customer support including online self-service technology and payment locations for in-person assistance.
What is the Monthly Customer Charge? It is a fixed charge that helps cover billing, meter reading, equipment and service-line maintenance.
How Does NJNG Calculate My Monthly Natural Gas Bill?
NJNG calculates your monthly bill by multiplying the BGS and DEL rates by the total number of therms used during the service period. The monthly Customer Charge is then added. If you purchase your natural gas from a third-party supplier, confirm the supply rate on your bill. You can compare it to NJNG’s rate here.
The Delivery (DEL) Charge and the Basic Gas Supply (BGS) Charge are separate rates on your natural gas bill. Both are based on the amount of natural gas you use and contribute to your total monthly bill.
One reason the BGS Charge is lower than the DEL Charge is that NJNG plans ahead to help limit our customers' exposure to real-time market price spikes, especially during extreme weather. We purchase anticipated winter supply well in advance when prices are typically lower. For winter 2025–2026, NJNG secured nearly 90% of the natural gas supply needed for normal weather conditions ahead of time at about $0.225 per therm. This advance purchasing helped protect customers from rising winter commodity prices, which peaked at $13.50 per therm in January.
Factors Impacting Your Bills
Your natural gas bills can change based on weather, your appliances, household activity, your home's energy efficiency and how you use your thermostat. Understanding these factors can help you manage your natural gas usage.
Seasonal Changes — Heating accounts for about half of your energy usage. When temperatures drop, you typically use more energy to heat your home and keep your business running.
Older, Inefficient Appliances — Older, less-efficient equipment and appliances (furnace/boiler, water heater, washer, dryer) work harder and use more energy than newer, efficient equipment to produce the same amount of heat.
Changes in Household Activity — Having a child home from college, hosting guests or spending more time at home can increase heating, cooking, laundry and hot water water usage.
Drafts and Poor Insulation — Gaps around windows, doors, outlets, fixtures, vents and more can allow heated air to escape. This can make your heating equipment work harder and increase natural gas usage.
Thermostat Use — An outdated thermostat or inefficient settings can cause your heating system to run longer and more often, increasing your energy usage and your natural gas bills.
How can you help lower your natural gas bills? Pay attention to changes in the weather, household routines, thermostat settings, appliance efficiency and drafts around your home. Knowing how and when you use natural gas can help you make informed decisions that may reduce natural gas usage and lower monthly bills.
What Programs are Available to Help Manage Your Natural Gas Bills?
Need help paying your NJNG bills?
Energy assistance programs and NJNG’s payment plans can help make your monthly energy bills more manageable.
Who may qualify for energy assistance?
Grants are available across a range of household income levels. For example, a family of four with an annual household income of $160,276 may be eligible. You may also qualify for more than one assistance program. Learn more and apply at njng.com/assistance or connect with us at 800-221-0051.
Click here to learn more, for eligibility requirements and to apply.*Terms and conditions apply.
What is NJNG's Equal Payment Plan?
NJNG's Equal Payment Plan spreads your estimated annual natural gas costs across 12 monthly payments. This helps reduce seasonal highs and lows, giving you more predictable monthly payments and making it easier to manage your household budget.
How do you enroll in NJNG's Equal Payment Plan?
Sign in to My Account at njng.com/my-account, select the Billing and Payments tab then choose Equal Payment Plan.
Resources to Help Manage Your Energy Usage
Take the first step toward a more energy-efficient home and lower energy bills with a no-cost whole home energy audit* from NJNG’s SAVEGREEN® energy-efficiency program. A certified NJNG auditor will assess your home to find out where heated or cooled air is escaping and provide recommendations to help make your home more energy efficient.
To learn more and schedule your home energy analysis, visit savegreen.com or call our energy-efficiency team at 877-455-NJNG (6564).
*Terms and conditions apply. Only available to NJNG residential customers through June 30, 2027. This offer does not apply to new construction.
NJNG’s Home Weatherization Program – NJNG’s SAVEGREEN® energy-efficiency program provides qualifying moderate income-eligible customers with free weatherization measures**. Learn about eligibility and program information at savegreen.com or call our energy-efficiency team at 877-455-NJNG (6564).
*Terms and conditions apply. †This program is independent of NJNG.
*Eligibility is verified during checkout. Terms and conditions apply. Customers are responsible for all applicable sales tax and shipping costs, which will be applied at checkout. Sales tax is calculated on the full sales price, as required by the New Jersey Division of Taxation. NJNG instant rebate limited to the purchase of two thermostats per NJNG account only over the lifetime of the NJNG Marketplace. Smart thermostats are not compatible with all heating and cooling systems.
SAVEGREEN® by New Jersey Natural Gas offers budget-friendly solutions to help make home energy improvements like insulation, seal up and HVAC and/or water heating equipment upgrades more affordable. Rebates and NJNG’s 0%* APR On-Bill Repayment Program* are available to help you move ahead with projects that meet your needs and budget.
Visit savegreen.com for rebates and financing terms and conditions.
*Terms and conditions apply. All offers are subject to available funding. Maximum OBRP 0% APR financing for eligible NJNG residential customers is $25,000. All loans are net of NJNG rebates. NJNG reserves the right, with approval of the State of New Jersey Board of Public Utilities, to terminate, modify, suspend, or extend this rebate program. NJNG rebates and incentives do not apply to new construction. Offer applies to qualifying equipment purchased and installed by June 30, 2027. Rebate applications must be postmarked within 120 days of equipment purchase date. Customer must submit a paid receipt and proof of permit with NJNG application.
Tips to Help You Save Energy
It’s the little things that count. Check out these practical, no- to low-cost energy-saving tips to help you save energy all year long.
Seal Those Sneaky Drafts. Stop drafts in their tracks with weatherstripping and caulking around windows and doors.
Weatherize Your Home. Insulate and seal up your home to help stay comfortable and cozy. You may be eligible for free weatherization measures. Learn more about this and other energy-efficiency opportunities and see if you qualify at savegreen.com.
Be Smart with Your Smart Thermostat. Set a sensible heating schedule for when you’re home and away. A lot of energy is wasted heating and cooling a home when no one is there. (Don’t have a smart thermostat? Check out the NJNG Marketplace for exclusive deals.)
Think About Hot Water Usage. Shorter showers and washing clothes in cold water can help cut your energy usage.
Improve Your HVAC System. Regularly change your HVAC filters to reduce energy consumption. Dirty filters make your HVAC system work harder.