Automated Meter Reading
Automated Meter Reading (AMR) electronic devices are installed on our natural gas meters in Monmouth County.*
An AMR is a small transmitter attached to your natural gas meter that allows us to "read" your meter without a trip to your premises. Each month, your natural gas bill will reflect your actual usage, eliminating the need for you to submit your own meter read. Your natural gas bills will reflect monthly actual reads, which means fewer estimated bills.
*Note NJNG may need access to your property in the event the AMR malfunctions.
Expanding the Use of AMR to Better Serve You
Convenient, Automated Meter Reading
Nearly 246,000 New Jersey Natural Gas customers already enjoy the benefits of automated meter readings. An automated meter reading device is attached to an existing meter so our crew can collect meter readings remotely — for billing purposes only — as they pass by your property. This helps ensure timely, accurate, convenient meter readings that support reliable billing data and delivery.
Now, we’re enhancing and expanding the use of automated meter reading devices to other communities to better serve you.
Automated Meter Reading — Your Questions Answered
You may have recently received a letter letting you know we’ll be in your area installing AMR devices. Below are answers to frequently asked questions and what you can expect.
Frequently Asked Questions
It is a small enhancement to an existing meter that securely sends real-time natural gas usage to NJNG when our meter readers pass by your property. The data provided is the same data we currently collect when we enter your property to manually read your meter.
No. Your natural gas service will remain safe, reliable and uninterrupted. The only change is that our meter readers will access your meter data remotely, reducing the need for our crew to enter your property to obtain a reading directly at your meter.
Yes. If your meter is scheduled to be equipped with an AMR enhancement, you’ll receive a letter ahead of time letting you know NJNG will be working in your neighborhood.
An NJNG employee will knock on your door as a courtesy before working on your property. All NJNG employees carry official company photo ID and drive commercial vehicles clearly marked with our company name and logo.
Installation will occur on weekdays between 8 a.m. and 4 p.m., and you do not need to be present. If we’re unable to complete the installation while you’re away, we’ll leave a door hanger with our contact information so you can schedule an appointment for us to complete the work.
Yes. Once the device is installed and fully operational, you can read your meter the same way as before.
We anticipate remote meter readings will begin approximately 8-10 weeks after the device is installed. Until then, NJNG’s crew will continue to access your property to read your meter.
Yes. Protecting your privacy is important. Usage data is transmitted to an NJNG meter reader, accessing the data usually from within 100 feet or less of your meter, over an encrypted and private network for billing purposes only.
No. The device does not have the ability to remotely alter or disconnect your service. Any service shutoff due to a customer’s request or nonpayment will still require an in-person visit.