Skip to ContentSkip to Main Site NavigationSkip to Site Left NavigationSkip to Site Utility NavigationSkip to Site Quick LinksSkip to Site SearchSkip to Company Navigation
Print-Friendly Page
Expand All FAQs | Contract All FAQs
  • What is My Communications?

    • My Communications is a notification service that enables NJNG customers to receive service and payment alerts to their cell phones and e-mail addresses. *Please note that standard message and data rates may apply through your cell phone carrier.

  • What type of alerts can I receive?

    • Once registered, you can choose from the following billing and service alerts:

      • Payment Reminder - Your bill is due in five days
      • Payment Posted - A payment posted to your account
      • Late Payment Reminder - Your bill is five days past due
      • Changes to Budget Amount - Your monthly Budget Plan payment amount has changed
      • Appointment Reminder - You have an NJNG service appointment tomorrow.
      • Seasonal Turn On/Turn Off Reminder - Receive a reminder to turn on or off your natural gas service at your seasonal premise 
      • Temporary Service Interruption - We temporarily turned off your service for safety or other system-related reasons. Please note this does not include unforeseen system interruptions.
  • How do I register for My Communications?

    • Login to My Account and select "My Communications" from the left navigation menu. On that page, you will find:

      • Manage My Contacts where you can designate up to three e-mail addresses and three mobile phone numbers to receive alerts.
      • Manage My Communications where you can choose the alerts you want to receive and the associated e-mail addresses or text numbers for these alerts. Be sure to select the account you wish to manage if you have multiple accounts. 

      Immediately after you register for My Communications and enroll to receive alert notifications, you will receive a confirmation request to help prevent problems with undeliverable and/or unsolicited messages. If you do not respond within 24 hours, your enrollment request will be canceled and you will have to start the process from the beginning.

  • How do I opt out of receiving alerts?

    • You can opt out of receiving alerts in a number of ways:

      Through My Account

      The account holder can log in to My Account and select "My Communications" from the left navigation menu. Click on “Manage My Communications” and for each alert from which you would like to unsubscribe, uncheck the box next to the mobile phone number or e-mail. If you would like to unsubscribe all contacts from a particular alert, click on “Unsubscribe all contacts from this alert” at the bottom of the alert box.

      For SMS Text Messages

      From the phone you wish to opt out of receiving either a single alert or all alerts, text the corresponding code below to 80399.


      Payment Reminder - STOPPR

      Late Payment Reminder - STOPLP

      Payment Posted - STOPPP

      Appointment Reminder - STOPAR

      Change to Budget Amount - STOPBC

      Temporary Service Interruptions - STOPSI

      Season Turn On/Turn Off Reminder - STOPST

      Stop all alerts - STOP

      If you would like to opt out of receiving some, but not all, alerts, you must send a text message for each alert from which you want to opt out. You cannot opt out of multiple alerts in one text message unless you are opting out of all alerts.

      For example, if you are subscribed to Payment Reminder, Payment Posted and Change to Budget Amount, and wish to unsubscribe from both Payment Reminder and Change to Budget Amount, you need to send two separate texts. Text STOPPR to 80399 to stop receiving payment reminders and text STOPBC to unsubscribe from receiving alerts indicating there was a change to your budget amount.

      For E-mails:

      Open the e-mail message you received and click the unsubscribe link at the bottom. If you are subscribed to only one alert, you will be unsubscribed. If you are subscribed to multiple alerts, you will be directed to a page that will allow you to manage your preferences.

  • How much does it cost?

    • NJNG offers this service at no additional charge to its customers. However, normal text messaging and data rates may apply. Check with your mobile phone service provider for text message rates and plans. NJNG is not responsible for these charges. 

  • What if my mobile phone number changes?

    • Before changing your mobile phone number, text STOP to opt out of alerts.  You can also visit njng.com and log in to My Account. Select “My Communications” then “Manage My Contacts” to delete that phone number from your preferences. Once your mobile phone number changes, register your new mobile phone number at “Manage My Contacts.”

  • Can my spouse and I both get alerts about our home's NJNG account on each of our phones?

    • Yes, for any of your accounts, you can enroll up to three e-mail addresses and three phone numbers to receive text messages.

  • I have multiple accounts. Can I receive alerts for more than one account?

    • Yes, if your account is registered with My Account, you can receive alerts for all of your accounts. Adding a nickname to each account (such as HomeBusiness, Shore) in My Account will make it easier to keep track of your NJNG accounts. 

  • What is a Payment Reminder?

    • A “Payment Reminder” is a text and/or e-mail that will be sent to you five days prior to your NJNG bill due date. If your balance is paid in full, you will not receive a message. If you make a payment, and still have a remaining balance five days prior to your bill due date, you will receive a “Payment Reminder” message.

  • What is a Late Payment Reminder?

    • A “Late Payment Reminder” is a text and/or e-mail that will be sent to you if NJNG has not received your full payment after five days of the bill due date. 

  • What is a Payment Posted alert?

    • A “Payment Posted” alert is a text and/or e-mail sent to you the day after your payment posts to notify you the payment has been received and posted.

  • What is an Appointment Reminder?

    • We will send you a reminder that you have an appointment scheduled for the following day.
  • What is a Change to Budget Amount alert?

    • A “Change to Budget Amount” alert is a text and/or e-mail sent to you the day after your budget amount changes by any amount. Typically we review budget amounts twice annually.

  • What is an alert for a Temporary Service Interruption?

    • If it is necessary to interrupt your natural gas service for scheduled maintenance, we will send you an e-mail and/or text message. This will enable you to call and schedule an appointment to restore your natural gas the service. Please note this does not include unforeseen system interruptions. You may receive this alert between the hours of 8 a.m. and 8 p.m.

  • What is a Seasonal Turn On/Turn Off Reminder?

    • We will send you a reminder to turn on and/or turn off the natural gas service at your seasonal home. You select the day you would like to receive the notification and we will send the alert to you each year on that date.

  • What are the supported carriers?

  • Where can I read the Terms and Conditions?

Close
Search
Close