Planned Maintenance of our Customer Information System
Beginning approximately March 31, 2026, through April 5, 2026, we will be upgrading to a new customer information system to help better serve you. During this time, some services will be temporarily unavailable. While the upgrade is underway, you will be unable to access your account details or use billing, payment and other self-service options via our website, phone or NJNG app. Our representatives also will be unable to access or update your account information.
We understand this is an inconvenience and appreciate your patience as we complete this work. Below you’ll find answers to frequently asked questions to help you navigate this temporary downtime.
Frequently Asked Questions
Your safety is our top priority. If you suspect a natural gas leak, please leave immediately and call 800-GAS-LEAK (427-5325) from a safe location. We’re here to investigate natural gas leaks 24/7.
If you need to make a payment, please try again on April 6, 2026, when our online and phone services will be available. Alternatively, you can use a secure drop box at any of our NJNG payment locations for your convenience.
If you received a turn-off notice, don’t worry — your payment due date will be extended until April 6, 2026. Our team is here to discuss payment arrangements and energy assistance grants to help you bring your account current.
Residential customers will not be charged a late fee. For commercial accounts, payments received after April 6, 2026, will be subject to a fee of 1.5 % of the past due balance.
To open a new account or request a service change during the downtime, just give us a call at 800-221-0051. Our representatives are available to assist you during our normal business hours — Monday through Friday, 6 a.m. to 10 p.m. and Saturday and Sunday, 6 a.m. to 6 p.m.
To avoid potentially increased waiting times, we recommend calling after 10 a.m.
Payments received on commercial accounts after April 6, 2026, will be subject to a fee of 1.5% of the past due balance.
If your natural gas service was turned off due to emergency repairs or construction, please call us at 800-221-0051 and press “1.” We’re here to help get your service restored as quickly as possible.